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Introduction
Thank you for your purchase of kitchen/ vanity cabinets from our company. The valued employees of NuWay Kitchens Ltd have proudly manufactured these cabinets with quality materials.
The following is very valuable and important information concerning the warranty and the care of your cabinets. We encourage you to read all of the information to make yourself familiar with the warranty and follow the suggested points of care to ensure trouble free and long term enjoyment of your cabinetry.
5 Year Limited Warranty
NuWay Kitchens Ltd. warrants to the original consumer/ purchaser that our cabinetry will be free from defects of material and workmanship under normal use for a period of five years. This warranty applies to the registered owner’s cabinets at the original location or address and only to those parts found defective under normal use for which they were designed or intended.
Each NuWay product warranted must have been purchased and installed from NuWay Kitchens Ltd. or an authorized NuWay Kitchens dealer.
General Warranty Guidelines
Should defects in material or workmanship be shown to exist in an NuWay product, NuWay Kitchens may repair or replace, at our option any such defective product covered by our warranty. Further, the warranty does not cover cost associated with loss of time, loss of use, loss of revenue, inconvenience or other incidental damages. Neither does the warranty cover deterioration due to normal wear and tear, damage by misuse, neglect, acts of God, exposure to moisture or extreme heat, abuse and other occurrences beyond the control of NuWay Kitchens Ltd.
Characteristics of Wood
The natural wood that we have used in our product has characteristics that make every cabinet both beautiful and unique. All hardwoods have their own personality, variation in colour, texture and grain pattern that are an inherent part of this natural material.
Natural hardwood variations often include distinctive grain patterns or unusual shadings in colour. These reflect the “Life History” of the tree and contribute to the unique look of your cabinets. As with all natural materials, your cabinets will be effected by environmental factors such as natural and artificial lighting. You can expect to see the colour gradually change and mellow as the wood gains it’s natural Patina over time. Furthermore, sunlight, smoke, household cleaners and other environmental conditions will also affect the colour match of all cabinetry over a period of time.
Effects of Humidity
It is very important that customer purchasing cabinets with solid wood cabinet doors, that there is an understanding of how household environments can effect a cabinet door with expansion and contraction.
The natural response of wood to changes in humidity is usually more dramatic than most people realize. For example, a solid wood bureau drawer that slides freely in January but sticks tightly in August is an all too familiar example of the dimensional response of wood to changes in atmospheric humidity. Likewise, a cabinet door panel is likely to shrink during cold, dry winters and expand in humid summers.
NuWay Kitchens manufacture their own cabinet doors and purchases lumber that is dried between 6% to 9%, which is within industry standards. NuWay also uses a ‘floating’ panel that is dimensioned to allow for the expansion and contraction of the panel during different atmospheric conditions in the home throughout the year. However, this natural response of wood to relative humidity conditions, cannot be viewed as defective or non-conformance. Every effort is made to mask this occurrence, especially when darker stain is used. Before the cabinet door is assembled, the inside of the middle panel receives a coat of stain when dark stain is ordered by the customer. This normally ‘hides’ the contraction of the panel in the winter which will expand in the summer months.
This contraction of wood, is a normal occurrence and it is the customer’s responsibility to maintain the humidity levels in their home. Please be aware of this issue as it does occur in all solid wood products.
Cabinet Maintenance
The following is general information and suggested guidelines for the daily and periodic maintenance of your new cabinets. An authorized factory representative has installed your cabinets. All detail and adjustment is reviewed by your installer and any item overlooked should be notified to the sales representative, customer service or to the point of sale.
Hardware Adjustment
As mentioned, the final adjustment of all hardware, door and drawer alignment is completed by the authorized factory representative. However, from time to time, the doors and drawers can fall out of alignment due to settling of the home, the weight of the door and just general use of the cabinets. Any alignment after the sale and installation is completed, is not covered under warranty and is the responsibility of the customer to maintain adjustment.
Frameless Cabinet Door Adjustment
All frameless cabinetry has a concealed ‘European’ hinge, which is fully adjustable and easy to do. The following is a picture of the hinge and instructions for adjustment.
Drawer Front Assembly Adjustment
Standard to all NuWay’s cabinets is the ‘Meta-box’ drawer system that is covered under a lifetime warranty with normal use. This unique system is fully adjustable as explain below:
Framed Cabinet Door Adjustment
All standard framed cabinetry uses a semi-concealed hinge, which is fully adjustable. Adjustment is possible by loosening the hinge screws as described below then re-tighten.
All doors using Semi-Concealed Hinges are adjustable. Adjustment is possible by loosening the hinge screws as described above then re-tighten.
If your find doors hitting one another or you prefer to have them closer together, the door adjustment screws allow this.
If you have a door that needs to be adjusted up or down, adjust the frame screws accordingly.
Customer Care
Your cabinetry has been crafted with quality materials and premium finishes to be both durable and beautiful. Very little maintenance is required to preserve the finish. The finish is formulated with a ‘catalyst’ to create a strong bond to the wood surface.
After installation
Wipe the cabinets with a soft, damp cloth and dry immediately with another soft cloth. Be sure to wipe in the direction of the grain of the wood on all wood surfaces. The standard inside and shelving of NuWay’s cabinets is durable melamine, which is completely washable with a damp cloth.
Basic Cleaning
Use a clean cloth dampened with a solution of mild dish soap and water to remove oil, grease, or daily spills. Do not use your dishcloth to clean the cabinets as it may contain remnants of other detergents that could harm the finish. Avoid using harsh cleaners, commercial cleaners, or abrasives as they will harm and dull your finish.
Clean Spills Quickly
Time is the worst enemy if any substance is allowed to dry on your cabinetry. Use a blotting action rather than a wiping action to remove the substance.
Excessive Moisture
Cabinetry around the sink and dishwasher areas are most susceptible to excessive moisture. Immediately dry any area where water has spilled. Avoid draping your dishtowels over doors or placing coffee makers where steam vents directly onto the cabinet surface.
Waxing
The finishing manufacture does not recommend using any type of wax (especially those that contain silicone) because of the buildup and yellowing effects that will take place over time.
Polishing
We suggest that a high quality polish be used, without silicone. One in particular available at NuWay is an orange additive pump spray.
Counter Tops
All standard post formed counter tops are manufactured by Horizon Laminates Ltd. These counter tops have been manufactured to meet the standards recommended by the plastic laminate supplier. It is the responsibility of the factory authorized representative or dealer to ensure that all mitre cuts and joins are chaulked or waterproofed to ensure no water damage due to spillage. They are also tasked with the responsibility of chauking the backsplash of the counter top to the wall to mask any inconsistency with the wall after fitting. It is typical, with new homes especially, that the house does settle in time and the top could separate from the chaulking. This occurrence is not covered under warranty protection.
Basic Cleaning
Clean only with a clean, damp cloth, using mild liquid detergent for stubborn spots and stains.
Clean spills quickly
As with cabinets, time is the worst enemy for any substance left to dry on counter tops. There are certain liquids and powders that can stain counter tops and it is very important that these spills be cleaned as quickly as possible and not allowed to dry.
Things to avoid
Do not place a hot iron, frying pan or other heat source appliance on your counter tops. Do not use any harsh abrasive cleaners or steel wool. Do not use your counter top as a cutting or chopping block, this could scratch the surface of the counter top and can not be repaired. Do not leave bleach, iodine, or beet juice on the surface, wipe immediately. Do not leave standing water or liquid on any joins or mitre cuts.
Recommendations
It is recommended that your counter tops be protected from cutting or chopping by using a protective glass ‘surface saver’ or small wood cutting block.
Summation
We at NuWay Kitchens are pleased to provide you this information on your cabinet purchase. Our experience of over 40 years with research of items and information the consumer should be aware of, is capsulized in the above. If there are any questions not covered in this warranty package, please be free to contact our customer service representative at NuWay Kitchens, 782-1711 or toll free out of town 877-782-1711.
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